99.99% Network Uptime Guarantee
In the event that network connectivity for your contracted services is unavailable for more than 0.01% of time in any calendar month, one full day's service credit will be awarded for each hour of downtime beyond the 0.01% threshold. The maximum credit awarded in any calendar month will not exceed 100% of that month's service fees. This does not include additional charges such as bandwidth overages.
Exceptions
Customer shall not receive any credits under this SLA in connection with any failure or deficiency if caused by or associated with:
Circumstances beyond Atabyte Hosting LLC's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications, upstream providers or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the service level agreement.
Failure of access unless such failure is caused solely by Atabyte Hosting LLC's scheduled and emergency maintenance and upgrades. DNS issues outside the direct control of Atabyte Hosting LLC
Limitations of Guarantee
The total credit granted to customer by any aspect of this Service Level Guarantee during any calendar month will not exceed the monthly fee for the same calendar month.
All guarantees will not apply if downtime or unavailability occurs during standard Atabyte Hosting LLC's maintenance windows, when Customer is notified at least 24-hours in advance of maintenance activities or unavailability of service guarantees.
Credits or remedy will be provided only upon request of the customer. Requests for credit due to Internet Connectivity must be received within 5-days of the failure. Requests for credit must be submitted to the SLA section of our helpdesk.
No guarantee or remedy will be provided at any time for failures determined attributable to reasons of Force Majeure.
This SLA is subject to change at the sole discretion of Atabyte Hosting LLC, without notice to Customer. The most recent revision of this document will be posted to Atabyte Hosting LLC web site. All changes made to the SLA will be effective five (5) days after the first publishing date.
This SLA in no way construes Atabyte Hosting LLC will guarantee performance against failures of application specific failures, such as web server software, operating system software, failing hardware, web site application features, database performance or related components. It will be at Atabyte Hosting LLC's sole discretion to determine fault and identify failure to perform under the obligations of this SLA.
In the event that network connectivity for your contracted services is unavailable for more than 0.01% of time in any calendar month, one full day's service credit will be awarded for each hour of downtime beyond the 0.01% threshold. The maximum credit awarded in any calendar month will not exceed 100% of that month's service fees. This does not include additional charges such as bandwidth overages.
Exceptions
Customer shall not receive any credits under this SLA in connection with any failure or deficiency if caused by or associated with:
Circumstances beyond Atabyte Hosting LLC's reasonable control, including, without limitation, acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of or interruption or delay in telecommunications, upstream providers or third party services, failure of third party software or inability to obtain raw materials, supplies, or power used in or equipment needed for provision of the service level agreement.
Failure of access unless such failure is caused solely by Atabyte Hosting LLC's scheduled and emergency maintenance and upgrades. DNS issues outside the direct control of Atabyte Hosting LLC
Limitations of Guarantee
The total credit granted to customer by any aspect of this Service Level Guarantee during any calendar month will not exceed the monthly fee for the same calendar month.
All guarantees will not apply if downtime or unavailability occurs during standard Atabyte Hosting LLC's maintenance windows, when Customer is notified at least 24-hours in advance of maintenance activities or unavailability of service guarantees.
Credits or remedy will be provided only upon request of the customer. Requests for credit due to Internet Connectivity must be received within 5-days of the failure. Requests for credit must be submitted to the SLA section of our helpdesk.
No guarantee or remedy will be provided at any time for failures determined attributable to reasons of Force Majeure.
This SLA is subject to change at the sole discretion of Atabyte Hosting LLC, without notice to Customer. The most recent revision of this document will be posted to Atabyte Hosting LLC web site. All changes made to the SLA will be effective five (5) days after the first publishing date.
This SLA in no way construes Atabyte Hosting LLC will guarantee performance against failures of application specific failures, such as web server software, operating system software, failing hardware, web site application features, database performance or related components. It will be at Atabyte Hosting LLC's sole discretion to determine fault and identify failure to perform under the obligations of this SLA.